Privacy Policy

1. Introduction

Mindful Centre ("we", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

It applies to this website and the booking and account services offered through it. By creating an account or booking an appointment, you agree to the practices described here.

2. Information we collect

Account details: your name, mobile number, and email address, which you provide when you sign up or update your profile.

Health information: appointment history, clinical notes, prescriptions, and invoices created as part of your care. These are entered by the clinical staff involved in your treatment.

Usage information: basic technical data such as your device and browser, used to keep the service secure and working reliably.

3. How we use your information

To provide our services — booking, rescheduling, and managing your appointments, and giving your care team the context they need.

To communicate with you — sending appointment reminders, appointment links, and one-time passcodes to your registered phone number.

To keep the service safe — preventing misuse, securing accounts, and meeting our legal and regulatory obligations.

4. How we protect your information

Your account is secured with one-time passcodes sent to your mobile number, so keep your phone secure.

Your therapy records, prescriptions, and invoices are confidential and visible only to you and the clinical staff involved in your care.

We apply reasonable technical and organisational safeguards to protect your data against unauthorised access, loss, or misuse.

5. Sharing your information

We never sell your personal information.

We share your details only with the clinical staff involved in your care, and with service providers (such as SMS delivery) strictly as needed to run the service.

We may disclose information where required by law or to protect the safety of a person at risk.

6. Data retention

We keep your account and clinical records for as long as needed to provide care and to meet our legal and professional obligations.

You can ask us to update or correct your details at any time from your account page or by contacting the clinic.

7. Your choices & rights

You can update your name, email, and phone number at any time from your account page.

Appointment reminders and appointment links are service messages tied to your care; contact the clinic if you have questions about the communications you receive.

To request access to, correction of, or deletion of your information, reach out using the contact details below.

8. Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page. Continuing to use the service after a change means you accept the updated policy.

9. Contact

Questions about your privacy or this policy? Reach us through the contact details on our website or ask at the clinic reception.