Payment & Appointment Policy
Last updated: November 2026
At Mindful Centre for Mental Health, we aim to provide ethical, uninterrupted, and professional mental healthcare services to all clients. To ensure smooth functioning of appointments and continuity of care, the following payment policy shall apply to all patients/clients availing services at the centre.
1. Responsibility for Payment
- Payment for all consultations, therapy sessions, assessments, procedures, rehabilitation services, and related professional services is the sole responsibility of the client/patient or their designated caregiver/attendant.
- Clients are expected to ensure that all payments are made on time as per the agreed schedule.
2. Advance & Session Payments
- Consultation/session fees are to be paid in advance or immediately after the session unless otherwise specifically agreed upon in writing by the centre.
- For package plans or monthly services, payments must be cleared within the due date communicated by the centre.
3. Outstanding Dues
- Any unpaid amount beyond the due date shall be considered an overdue payment.
- Repeated delays in payment may affect continuation of services and future appointment availability.
4. Right to Reschedule, Cancel or Withhold Services
- The centre reserves the right to:
- Decline further appointments,
- Reschedule or cancel existing appointments,
- Withhold non-emergency services,
- Restrict future bookings,
- in cases where payments remain overdue or payment commitments are repeatedly not honoured.
5. Communication & Professional Conduct
- Clients and caregivers are expected to maintain respectful and professional communication with all staff members and clinicians.
- Threatening, abusive, defamatory, or inappropriate behaviour toward staff or professionals may lead to termination of services at the discretion of the centre.
6. Emergency & Crisis Situations
- We do not have emergency facilities. The centre provides services only by appointment and according to the availability of the doctor and therapist. In case of any emergency, kindly contact the nearest available hospital with emergency facilities.
7. Discounts & Financial Considerations
- Any discounts, concessions, or flexible payment arrangements offered by the centre are purely discretionary and may be revised or withdrawn at any time.
- Such concessions do not waive the client’s responsibility to clear dues within agreed timelines.
8. Appointment Confirmation
- Appointments may be confirmed only after clearance of pending dues wherever applicable.
- The centre shall not be responsible for loss of appointment slots due to delayed payments.
9. Cancellation of Appointments
- Cancellation of appointments shall be accepted with prior information, at least 4 hours prior to the slot booked. If not informed on time, the full fee is still applicable and will not be refunded.
10. Acceptance of Policy
- By booking or continuing services with the centre, the client/patient acknowledges that they have read, understood, and agreed to abide by this payment and appointment policy.
For any billing-related queries, clients are encouraged to communicate with the administration team in a timely and respectful manner.